Shipping policy
Contact Us
If you have questions regarding battery capacities, solar panel compatibility, DC/AC inverter wattages, 12V vehicle charging setups, order status, shipping, or returns, our energy specialists are ready to assist. We respond to all inquiries within 24 to 48 business hours.
| Store Name: | Surge Trek |
| Website: | surgetrek.shop |
| Email: | support@surgetrek.shop |
| Phone: | +61 418 803 978 |
| Business Address: | 33 Baird Drive, Pialba, Queensland 4655, Australia |
| Support Hours: | Monday to Friday: 9:00 AM – 5:00 PM (AEST) |
Important Note: The physical address listed above is dedicated to corporate administrative operations only. Due to dangerous goods (DG) compliance standards, lithium battery testing protocols, and dedicated warehouse receiving workflows, please do not dispatch returned power banks, solar panels, or parcel packages to this address without obtaining an authorized return warehouse address and an official RMA number from our support team first.